Privacy Policy

Privacy Policy
Last updated: 07-10-2025

The Dog Walker Leicester (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect and process the following information:

Personal Information: Your name, address, phone number, and email address when you contact us or use our services.
Service Details: Information about your pets, schedules, and service preferences.
Website Usage Data: Information about how you use our website, including IP address, browser type, and browsing behaviour (collected through cookies and analytics tools).
Communications: Records of correspondence, including emails, messages, and forms submitted through our website.

2. How We Use Your Information

We use your information to:

Provide, manage, and improve our dog walking and related services.
Communicate with you about bookings, appointments, and updates.
Handle payments, invoices, and administrative processes.
Personalise your experience and improve our website’s functionality.
Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data under one or more of the following bases:

Contractual necessity: To fulfil a service or agreement with you.
Legitimate interests: To manage and improve our business operations.
Consent: When you have given explicit permission (e.g., for marketing).
Legal obligation: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

Service providers (e.g., payment processors, website hosting providers) who assist us in delivering services.
Regulatory authorities if required by law.
All third parties are required to respect your data and use it only for the purposes specified.

5. Data Retention

We will retain your personal information only for as long as necessary to:

Fulfil the purposes it was collected for.
Comply with legal or regulatory requirements.
Once no longer needed, your data will be securely deleted or anonymised.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your information.
Object to or restrict processing in certain circumstances.
Withdraw consent where processing is based on consent.
Request data portability.

To exercise your rights, contact us at: michelle@thedogwalkerleicester.uk

7. Cookies

Our website uses cookies to improve user experience and analyse site performance. You can manage cookie preferences through your browser settings. For more information, see our [Cookie Policy] (if applicable).

8. Security

We take reasonable measures to protect your information from loss, misuse, or unauthorised access. However, no online transmission is completely secure, and you provide your data at your own risk.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

The Dog Walker Leicester
Email: michelle@thedogwalkerleicester.uk
Phone: 07903025377
Address: Darwen Close, Leicester, LE39BL